Brazilian Butterfly
Transforming Brazilian Butterfly’s Digital Infrastructure for Seamless Growth and Enhanced User Experience
Executive summary
Brazilian Butterfly, a leading group of salons specialising in hair removal, skin treatments, and beauty enhancements, faced significant technological challenges during their transition from a franchise model to a unified brand. Their over a decade-old custom software became unsupportable, and their website suffered from performance issues and poor SEO implementation. Engaging TBST Digital, Brazilian Butterfly undertook a comprehensive digital transformation that streamlined their software systems, optimised their website for performance and SEO, and enhanced their booking experience. These strategic improvements have supported their expansion to over 24 salons across Australia and significantly improved their operational efficiency and customer satisfaction.
Industries
Beauty • Wellness
Size
Medium Privately Owned
location
Australia (Multiple Locations)
Provided Services
Strategy
Web Development
Application Development
Website Analytics
key information
Brazilian Butterfly is a renowned group of salons offering a wide range of beauty services, including hair removal, skin treatments, and other beauty enhancements. Originally operating as a franchise, they have been consolidating their operations under a single brand over the past few years to streamline their services and enhance brand consistency across all locations.
challenges/objectives
- Legacy Software Dependency: The original custom software, developed over a decade ago, was no longer supported, posing a significant technological hurdle.
- Website Performance Issues: Repeated website rebuilds resulted in low performance, slow booking experiences, poor SEO implementation, and difficult tracking capabilities.
- Scalability and Growth: As Brazilian Butterfly expanded to over 24 salons, synchronising services, managing bookings, and maintaining a consistent online presence became increasingly complex.
- SEO and Content Management: Managing several thousand landing pages for a comprehensive SEO campaign was proving to be costly and inefficient.
- Booking System Reliability: The integrated booking system suffered from downtime, intermittent uptime, and issues with notification emails and booking confirmations.
- Operational Efficiency: Ensuring minimal disruption during the transition and continuous improvements to enhance the online customer experience.
Solution/strategy
Working closely with their head office, our team implemented a multi-faceted digital transformation strategy tailored to address Brazilian Butterfly’s unique challenges and support their growth objectives. The key components of our approach included:
- Legacy Software Revamp: Assess and gradually replace outdated custom software with modern, scalable solutions, ensuring seamless integration with existing systems.
- Website Optimization: Rebuild the website to enhance performance, speed, and SEO effectiveness. Focus on reducing plugin dependency and improving overall site stability.
- SEO Collaboration: Partner closely with the SEO company to efficiently integrate thousands of landing pages into the website, optimising for search engine performance without incurring excessive costs.
- Booking System Overhaul: Separate the booking system from the main website to prevent performance issues from affecting the user experience. Implement a more reliable and efficient booking platform.
- Centralised Service Synchronisation: Develop a centralised database to synchronise services, therapist schedules, and qualifications across all 24 salon locations, ensuring consistency and localization.
- Continuous Integration and Improvement: Gradually integrate with the existing ERP system, replacing legacy components bit by bit to minimise disruption and maintain business continuity.
implementation
- Initial Assessment and Planning: Conducted a thorough analysis of the existing software and website infrastructure to identify key pain points and areas for improvement.
- Website Rebuild: Reconstructed the website with a focus on performance optimization, reducing the number of plugins, and enhancing SEO implementation. Collaborated with the SEO team to effectively integrate thousands of landing pages.
- Booking System Separation: Decoupled the booking system from the main website, allowing independent troubleshooting and maintenance. This separation ensured that website performance issues no longer impacted the booking experience.
- Centralised Database Development: Created a centralised database to manage and synchronise services, therapist schedules, and qualifications across all salon locations, enhancing operational efficiency and service consistency.
- SEO Strategy Enhancement: Worked closely with the SEO company to streamline the integration of landing pages, optimising the website for better search engine rankings and improved tracking capabilities.
- Gradual ERP Integration: Began the phased integration of the custom ERP system, replacing legacy components incrementally to ensure smooth transitions and continuous business operations.
- Ongoing Support and Optimization: Provided continuous support and made iterative improvements to the website and software systems, ensuring they aligned with Brazilian Butterfly’s growth and operational needs.
results
- Enhanced Website Performance: The rebuilt website boasts significantly improved load times and overall performance, providing a smoother and more reliable user experience.
- Improved SEO Outcomes: Effective integration of landing pages and optimised SEO strategies have resulted in better search engine rankings and increased organic traffic.
- Reliable Booking Experience: Separating the booking system from the main website has eliminated downtime and improved the reliability of booking confirmations and notification emails.
- Operational Efficiency: Centralising service synchronisation and gradually integrating the ERP system have streamlined operations across all 24 salon locations, reducing administrative overhead and enhancing service consistency.
- Scalable Growth: The technological improvements have supported Brazilian Butterfly’s expansion, enabling them to manage a growing number of salons without compromising on service quality or operational efficiency.
- Cost Savings: Reducing the number of plugins and optimising the website have lowered maintenance costs and minimised the need for frequent, costly rebuilds.
- Client Satisfaction: Brazilian Butterfly has expressed high satisfaction with the enhanced website performance, improved booking reliability, and overall support in achieving their growth objectives.
conClusion
Through a strategic partnership with TBST Digital, Brazilian Butterfly successfully navigated significant technological challenges, transforming their digital infrastructure to support robust growth and enhance the customer experience. By revamping legacy systems, optimising website performance, and improving SEO and booking reliability, we enabled Brazilian Butterfly to consolidate their brand, expand to over 24 salons, and achieve operational excellence. Our ongoing support ensures that Brazilian Butterfly continues to evolve and meet the dynamic demands of the beauty and wellness industry.
What the client said
TBST Digital has been instrumental in transforming our digital infrastructure. Their expertise in optimising our website and booking system has not only improved our operational efficiency but also enhanced our customer experience. Thanks to their strategic approach, we are now well-equipped to support our continued growth and expansion.
Leteesha Foote, Operations Manager
Are you facing technological challenges that hinder your business growth or interested in how technology can enable growth?
Contact us today to discover how we can help transform your digital infrastructure, enhance your online presence, and support your expansion goals with tailored digital solutions.
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