HOSTING AND INFRASTRUCTURE

We handle your infrastructure, so you can take care of business.

Shared platformdedicated SERVER

Fast

Secure

Australian

Hosting Options  

Shared platform

A shared server holds multiple customers in a single environment. Each website hosted on the server is treated as a separate account. The resources (RAM, CPU and storage) on this server are shared across all the accounts in the environment. All websites on this server also share a single IP address. This environment suits most  regular needs.

Dedicated Performance

A dedicated server environment is set up exclusively for your business and it’s specific requirements. You can host multiple websites or databases on this environment and you are in control of the resource allocation to each web asset.
Features Features
1 Site per account Unlimited sites
Shared IP Unique (dedicated) IP
1GB storage Expandable storage
200GB data transfer Expandable data transfer
Shared CPU Configurable CPU
Shared RAM Configurable RAM
Shared I/O Configurable I/O
cPanel cPanel
Free SSL Free or paid SSL options
Standard firewall Standard or enhanced firewall options
Daily backup Daily backup
Daily malware scanning Daily malware scanning
Rollback Rollback
DNS hosting DNS hosting
Amazon platform Amazon platform
Australian location Australia (default) or other global locations
Apache, Litespeed, or NGINX webserver options
CDN options
Complex environment options
Fully managed and monitored 24/7

Hosting Performance Options

Performance and capacity options for higher-demand workloads on your dedicated environment.

Upgraded CPU and Memory

Upgrade the available CPU, RAM, and I/O resources of your dedicated performance server.

Extra Storage

Need more space? Expand storage on your environment to meet your specific requirements.

Extra Data Transfer

Expecting a lot of web traffic? No problem. Increase the available bandwidth or data transfer of your infrastructure.

CDN

Increase the performance, availability, and security of your infrastructure using a Content Distribution Network in front of your dedicated server.

Litespeed Webserver

A drop-in replacement to the default Apache web server with unbeatable performance. Get more out of your available resources by using Litespeed.

Custom Requirements

Do you have specific requirements? High-availability, caching, security, load-balancing? Talk to our infrastructure experts – we’ve got you covered.

You don’t want to worry about hosting.

With us, you won’t have to.

Hosting Glossary 

FEATURE DETAILS
Expandable storage This is only available to dedicated and performance environments, but we can allocate more disk space as required. This does come with a fee which is calculated based on your requirements.
cPanel This is server software that is used to administer individual websites on a server.
WHM This is parent software to cPanel, and is used to create more hosting accounts on a single server.
AWS platform

We utilise the Amazon Web Services platform for our hosting services, predominantly the EC2 service. AWS offers a 99.99% uptime guarantee: https://aws.amazon.com/compute/sla/

AWS has the following ISO certifications: ISO/IEC 27001:2013, 27017:2015, 27018:2014, and ISO/IEC 9001:2015. For more information please see: https://aws.amazon.com/compliance/iso-certified/

All of your services are located in AWS’ Australia – Sydney zone unless otherwise required.
Server updates and patching TBST undertakes all updating and patching of the hosting environments under our management.
Backups
  • All hosting accounts are subject to daily and monthly backups.
  • Daily backups are kept for 7 days, and monthly backups are kept for 3 months.
  • The backup takes a copy of the website files and the database.
Disaster recovery (shared platform hosting)

Documented disaster recovery plans are in place for TBST’s hosting infrastructure. A high-level description of these is below:

Standard disaster recovery procedure as follows:

  1. Evaluate scope of incident
  2. Restore most recent backup
  3. Reset access passwords (if security breach)
  4. Evaluate protocol for future prevention measures
Disaster recovery (dedicated performance hosting)

For sites that are maintained under enterprise or strategic support we recover from the pre-live environment.

For sites that are not maintained under enterprise or strategic, we default to standard procedure (outlined above)

For any malware related recovery, we also reset all access credentials to the entire server and individual sites, and then run a scan.
Service level (applies to all)

Normal priority requests: We aim to reply within 8 business hours with a target resolution of 3 business days

Urgent priority requests (Urgent attention is required):We aim to reply within 2 business hours with a target resolution of 8 business hours or less

Critical priority requests (Immediate action is required): We aim to reply within 15 minutes with a target resolution of 2 business hours

Easy, safe, expert local hosting.We’ll take care of you.

We host some of Australia’s biggest brands, and hundreds of small ones. We will look after you too.

give us a call