Customer service is a design choice

If customer service is one of your company’s values, it shouldn’t stop at your contact form. We tend to think of customer service as a team, a department, or maybe a cheerful chatbot in the bottom-right corner of a screen. But if service is part of your brand DNA, if you pride yourself on being […]

You suck at briefing. But that’s our fault.

I’m going to be very honest in this post. Most of my clients don’t understand websites and how they work (if you are a client of mine, I don’t mean you, I mean my other clients, the ones who aren’t my favourite…) – at least not from a technical perspective. It can be more difficult […]

Business as code

I imagine a lot of other small business owners also feel like their businesses run on the memory of their team. Someone remembers how the invoicing works. Someone else knows which spreadsheet controls the marketing budget. A client calls with a question and you think, who’s the person that remembers this bit? That’s how most […]

Let’s stop obsessing over SEO. Seriously.

I know—I’ve said this before, but it’s worth repeating:Stop obsessing over SEO and AdWords.They’re not a strategy. They’re just tactics. Think about it this way: back in the day, you wouldn’t walk into a media agency and say, “I just want to do radio,” or “only TV.” You’d ask, what’s the best way to reach […]

Pexels.com: A Treasure Trove of Free Stock Imagery

In the realm of digital content creation, finding high-quality images that won’t break the bank has always been a challenge for me. That’s where Pexels.com comes in. Offering an extensive library of free stock images and videos, Pexels has become one of my go-to resources for creating blog posts, prototypes, and more. But while I’ve […]

Designing for localisation

Localising content is an excellent way to ensure that users are served more relevant content. But it’s important to make sure that the user experience isn’t disruptive. Proper localization integrates seamlessly into UI/UX design, making users from diffrent backgrounds and cultural references, feel as if the product was tailored specifically for their region. This article […]

Business Website • Digital Marketing • Digital Strategy
Transforming Your Digital Footprint into a Valuable Business Asset

Why Your Website Should Be More Than Just a Digital Presence In today’s fast-paced digital landscape, websites are often viewed as disposable tools rather than valuable assets. At TBST Digital, we believe this perspective overlooks a significant opportunity for businesses to harness their digital footprint to create substantial value. Your website, along with your social […]